FAQS

 

QUESTIONS

For all other queries please email info@levldofficial.com 

 

DELAYS IN ORDER FULFILMENT DUE TO COVID-19

Our online store is still open and orders can be placed as normal but due to the COVID-19 situation and the Level 4 legislation that has come into place in New Zealand, dispatch of all orders will be delayed and processed when Level 4 is lifted. Please note that all orders placed from 5pm on the 25th March 2020 will be delayed.

If you wish to contact us regarding your order, please email info@levldofficial.com. We will get back to you within 48 hours.

RETURNS POLICY EXTENDED

We have extended our Returns Policy and accept returns 30 days after the Level 4 lockdown is lifted. Please hold on to your product and rest assured we will accept your return when we are able to start operating again. Please do not post returns back to us until the lockdown has been lifted. 

If you wish to contact us regarding your order, please email info@levldofficial.com. 

 

PAYMENT METHODS

LAYBUY 

Laybuy allows you to receive your purchase now and spread the total cost over six weekly automatic payments, interest free.

To use Laybuy, proceed to checkout as normal and select Laybuy as your payment method, then follow the easy screen prompts. You will need to log in or sign up to Laybuy to complete your purchase.

For enquiries about your Laybuy payments or account, please contact Laybuy directly.

AFTERPAY

Afterpay allows you to receive your goods now and spread out your payments. You will be charged four automated payments, every two weeks, from your nominated debit or credit card.

To use Afterpay, simply select the option at checkout and follow the easy prompts. You will need to log in or sign up to your Afterpay account in order to complete your purchase.

For enquiries about your Afterpay payments or account, please contact Afterpay directly.

 

SHIPPING

New Zealand: 

Standard shipping: 4-7 business days 

Express: 1-2 days (including Saturday delivery if ordered by Friday 12pm)

Australia: 

Standard shipping: 10-14 business days

Express: 1-3 business days 

**Please note: there will be major delays with shipping due to the COVID-19 situation. Once the lockdown in New Zealand is lifted, all orders will be processed and dispatched within 24 hours**